The LOKAL AI practice
We train your people, plan the work and build the workflows. LOKI already carries about 80% of our own work.
For leaders building practical AI capability inside their own team.
The record behind the work
Founder’s record · Uber Eats APAC, 2019 to 2024
Before LOKALJoshua Pielago built and led Uber’s APAC support-automation program, then the AI Everyday program across five APAC markets.
Inside LOKAL · Sydney and Manila, since 2017
Our own workLOKI is the internal system behind LOKAL’s own services. It gives the practice a working answer to what to automate and where senior judgement belongs.
“…there was no program, no playbook, and no precedent, just an idea.
Joshua … built the whole thing from the ground up … Getting a few thousand people to actually adopt something new in their day to day work is a completely different challenge than shipping a training deck, and he understood that from day one.”
The work, in order
Five stages. Each one has its own scope, its own page and a clear next step.
For the people who will use AI in their work.
Practical sessions on the tasks your people already do, with a next step agreed before they leave.
For leaders deciding what to do, and in what order.
A plan that puts the priorities and decisions in writing before any build or adoption program begins.
For teams moving from experiments to shared habits.
Adoption with a named lead, a review rhythm and support for the people using the tools.
For a workflow that needs to be built.
A defined workflow built, tested against real examples and handed over with its checks in place.
For organisations that need the workflow kept useful.
Ongoing management after launch: ownership, exceptions and the next improvement.
Find your page
We run local training, consulting and implementation work in both markets. Pick the page closest to your team.
Guides
Common questions
Start with the decision you need to make. Training fits a skills need; the Blueprint fits a planning need. A team with a defined workflow may be ready for Applied AI, while adoption across the organisation belongs in the Program. The consultation identifies the appropriate next step.
No. The AI practice works with your own team on training, planning, adoption and workflows. Agencies and multi-location businesses can hand the marketing work to a senior strategist and the specialists who do it, separately.
Begin with the work, the information involved and the people who will use the tool. We compare Claude, ChatGPT and Copilot against that need before proposing another tool.
We discuss your business question, the team involved and what you have already tried. You leave with an agreed next step for scoping the work. We reply to enquiries within one business day to arrange the 30-minute consultation.
Your next step
Tell us about the work, the people involved and what you have already tried.
To hand us the marketing work as well, see the agency team ↗ or the multi-location team ↗.
